Information We Collect
User Provided Information: LiveEnglishNow collects personal information from you when you register on the Site, update your profile, interact with other users, and use various features of the Site. To register with LiveEnglishNow, you must provide a user name, password, native language, and email address. When you register you may also provide your country, gender, English ability and other information. Once you are a registered user of LiveEnglishNow you may be given the option to add additional personal information to your profile. We may also collect information regarding your interaction with other users and your use of the Site, including content you view linked from the Site and LiveEnglishNow points that you have earned, which will also be displayed on the Site. From time to time we may ask you to respond to surveys or other requests for information, and we collect the information you provide. We may collect information from you when you participate in sweepstakes and promotions offered on the Site. We use this information to continually offer you the most value as a user of the Site.
Supplemental Information: We may supplement the information you provide us by acquiring commercially available demographic and marketing information from third parties, for instance, to update your information and to create a profile of your preferences. We may tie your personally identifiable information to information in the profile, in order to improve the content of the Site for you or to inform you about products or services that we think will be of interest to you.
Use of Personal Information
When you Register: When you register with LiveEnglishNow, you can create your own profile. If your profile is visible, your profile information, as well as your name and picture are displayed to other registered users as well as visitors to the Site.
Our Use: We receive and store any personal information you enter on the Site or give to us voluntarily in any other way and may use it to contact you from time to time. This means we may contact you by email, phone and/or cell number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving (e.g. video etc.). We may also send you information or offers from time to time to a postal address or email address we have on file. If you provide your name for a promotional offer to enter a sweepstakes or contest, and win a prize, we will post a winner’s list online, and will file your name with state agencies if required by law.
Vendors: We employ other companies and individuals to perform functions on our behalf. Examples might include sending email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links and providing customer service. They have access to your personal information needed to perform their functions, but may not use it for other purposes.
Invite a Friend: If you do become a registered user, you can also share links to videos on the Site with other individuals by providing us with their email addresses. Using the information you give us on these potential users, we will send them an email message including a link to the Site, and we may include an invitation to join LiveEnglishNow. The only way these individuals can become registered users, however, is if they come to our Site and register themselves. We do not use this information for other purposes.
Other Uses: We may use your personal information to contact you about LiveEnglishNow ‘s products or services, or for other purposes in which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Service Related Announcements: We will provide you with service and account related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, or the delivery of a service or product is delayed we might send you an email, or other message, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your registration on our Site by sending an email to us at email@example.com.
Exceptional Circumstances: If LiveEnglishNow, Inc., or any of its lines of businesses or affiliated companies, is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the relevant databases of LiveEnglishNow could, in whole or in part, be sold as part of that transaction. Therefore, information about registered users of and visitors to the Site, including recordings and personal information, may be disclosed as part of any merger or acquisition, creation of a separate business or sale or pledge of our company assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company. Information about our users, including personal information and user recordings, may also need to be disclosed in connection with a commercial transaction where LiveEnglishNow., or an affiliate, seeks financing, investment, support or funding. We also may have to release personally identifying information when it is necessary to comply with judicial or other government subpoenas, warrants, orders, or to protect the rights, property, or safety of LiveEnglishNow, its users or others.
Children’s Privacy: LiveEnglishNow does not permit participation or visitation by children. Visitors who are known to be under the age of 14 are prohibited from becoming registered users. LiveEnglishNow does not knowingly collect personally identifiable information from children under the age of 14.
Choice and Opt Out
You may opt-out of use of your information as set forth above by emailing us at firstname.lastname@example.org or by setting your own preferences online for receipt of LiveEnglishNow marketing and promotional emails. For instance, if you do not want us to use your email address or other contact information to provide you with offers, or no longer wish to receive our email newsletter, you may opt-out of receiving it by opting out on your “My Account” page, by following the instructions included in each newsletter or by emailing us at email@example.com .
Access to Your Information
Storage and Transfer of Your Data
We store your personal information only on secure servers that are held in secure facilities in the European Economic Area (“EEA”) for EU customers, and in Japan for users based in Japan and in other regional data centers as appropriate. Each of these data centers has up-to-date firewall protection. Whenever we transfer your personal data out of the EEA, Japan or the applicable user’s jurisdiction, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or Japan Privacy Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe or in Japan, as applicable.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US, or Japan and US, as applicable.
LiveEnglishNow will retain your personal data for as long as we need to in order to fulfil legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. You have the right to delete your personal data by sending an email requesting so to firstname.lastname@example.org. Please note in this case any financial information will be kept in accordance with local laws.
How LiveEnglishNow Protects Your Information
We have security procedures for the storage and disclosure of personal information, which you have given us in order to prevent unauthorized access. Keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is 100%% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. The Site may also contain links to other Web Sites. Keep in mind that LiveEnglishNow does not control, and is not responsible for, the privacy or security practices or the content of these other web sites.
How to Contact Us