FAQs

Online classes provide an effective and convenient speaking practice opportunity for all age groups. 

We use Google Meet and once you start your program all the materials and the notes are attached to your calendar. You can access your course details by checking your calendar.  

Our programs are completely flexible and there are no prerequisites or language requirements. All levels are welcomed including beginner (A0) students. 

Once you purchase the class credits, you can divide them into different programs or purchase more than one package at the same time. 

We have several payment channels. Just message us and you can try the other payment channels. 

Our classes are done live via  Google Meet. For desktop or laptop users, they can join the classes by clicking on the link provided. For mobile and tablet users, they need to install Google Meet before the start of the classes. 

In Live English Now we emphasize on conversation via Google Meet. Supplementary material intended to optimize a student’s involvement in a lesson will be available to the student upon registering a course. Grammar, vocabulary and communicative skills will be practiced through conversation making use of a multitude of strategies and activities. The student has the lead role, as the lessons are designed for him or her to participate actively.

You can choose the length of your classes among the following options:
50 minutes: Default option for adults
25 minutes: Popular among Kid’s English students
Custom Length: You can request a special schedule as well. 100 minutes classes are popular among Exam Prep students.

Classes can be re-scheduled up to the lesson’s start time. However, only those canceled 1 hour prior to the lesson start time will be entitled to make-up classes.
The student has the right to request make-up classes equal to ¼ of the total class hours purchased due to the classes he/she did not attend. For example, 5 classes in a 20 class package, 25 classes in a 100 class package.

Yes, we have teachers specialized in exam preparation for speaking part.

Although this rarely happens, if you do not feel comfortable with your teacher, we will replace your teacher with another one without any charges.

For users on Chrome, Firefox, Safari and new Edge we don’t require or ask for any plugins or software to be installed, Meet works entirely in the browser. This limits the attack surface for Meet and the need to push out frequent security patches on end-user machines. On mobile, we ask that you install the Meet app from Apple App Store or the Google Play Store

Issue reporting functionality is for solving troubles like student-absentee, tutor-absentee, technical-issues, and etc. You can report an issue up to 24 hours after the lesson. Your tutor will try to attend your problem first. However if the tutor cannot resolve it in 24 hours, we will take over the problem for a faster resolution.

Since we use credit system, there is no refund. However, you can share your remaining credits with your loved ones if somehow you do not want to continue. 

Google Hangouts Meet, or just Meet, is Google’s enterprise video conferencing software. This app is similar to the video calls in the free, consumer version of Hangouts, with a few additional features like real-time captions and support for up to 250 participants.